Refund Policy
Refund Policy Welcome to the official Summoners War site. We are dedicated to delivering a rewarding and transparent experience for every Summoner. This Refund Policy is designed to clarify how payments, in-game purchases, and refund requests are managed on our platform. Please review this policy before making any purchases. 1. Digital Purchases and In-Game Items All digital purchases — including crystals, scrolls, monster packs, rune upgrades, premium currency, or any other in-game content — are final and non-refundable once they are delivered to your account. Since these items are instantly usable and can influence your game progress, they cannot be returned, exchanged, or withdrawn after the transaction is completed. 2. Accidental or Unintended Transactions We understand that mistakes can occur. If you made a purchase by accident, please contact our support team promptly. While we do not guarantee refunds for accidental transactions, each request will be evaluated fairly, considering: Whether the purchased item has been used, opened, or consumed How much time has passed since the transaction Your account’s previous refund history If your request is approved, a refund or in-game credit may be issued at our discretion. 3. Subscription Services and Recurring Features If the platform offers any recurring subscriptions (such as daily bonus packs, exclusive dungeons, or VIP features): Subscriptions can be canceled at any time via your account settings Refunds are not provided for unused days in the current billing cycle Your benefits will remain active until the end of your subscription period Should you encounter a billing error or unauthorized renewal, notify support for assistance. 4. Delivery Issues and Technical Failures If you have paid for an item but have not received it due to a technical problem or server error, please provide: Proof of payment or a transaction ID Details about the missing item or content Your player ID or account information We will investigate and, if applicable, deliver the missing item, issue a refund, or provide equivalent in-game compensation. 5. Unauthorized or Fraudulent Transactions If you suspect that a purchase was made on your account without your knowledge or consent, report the incident to our team immediately. For your protection, we may temporarily lock your account while we investigate. Refunds for unauthorized transactions may be granted after a thorough review. Abuse of this process, however, may result in penalties, including permanent account suspension. 6. External Payment Platforms If you purchased items through an external service (such as Google Play, Apple App Store, or other authorized marketplaces), you are subject to the refund policy of that platform. We are unable to process refunds for payments completed outside our own system. For such transactions, please contact the respective platform’s support team. 7. Chargebacks and Disputes Initiating a chargeback or payment dispute without first contacting us may result in: Temporary or permanent account suspension Loss of access to purchased items or game features Delays in resolving your issue We encourage all Summoners to reach out to our support team directly. Most issues can be resolved efficiently and fairly without resorting to external disputes. 8. Prevention of Abuse We actively monitor for fraudulent refund activity, repeated requests, or abuse of our payment system. Accounts engaging in such behavior may have their purchases revoked, progression reset, or access restricted. For questions or concerns about payments, purchases, or refunds, our dedicated support team is available through the website’s help center. We are here to ensure your journey in Summoners War remains fair, enjoyable, and secure. Thank you for being part of the Summoners War community.